My customer report issue about booking payment and record.
After finished booking then goto payment the booking system will redirect to PAYPAL.COM so, after customer completed payment, PAYPAL not link back to the booking system at hotel website, anyway when they click "back to your shop" button on PayPal website booking system will back to last page then start payment loop again .
And This is issue, the guests who make a booking with hotel they have to paid for their room but system isn't issue booking voucher and record booking in cloudhotelier back end panel and don't have any email to notified to customer or hotel.
I've try to goto cloudhotelier component on Joomla then setting in Payment Platform Tab as Payment Display and select option "Display Payments Form in a iFrame" but after finish booking I got error on page that PayPal aren't allowed iFrame.
Please suggest me how to solve this issue for my customer.
Xavier Pallicer October 18, 2016
Hello Dhechasetri,
There's nothing we can do, as that's a Paypal page we cannot control.
This happens when the paypal IPN (instant payment notification) is not received and processed by the website. The new version has a better flow for this issue, as the user is able to wait for the IPN
In resume, the website cannot confirm the reservation because no IPN is received. This happens sometimes because the website is missconfigured (sometimes firewall extensions can intercept IPN) and sometimes Paypal is slow sending the IPN (up to several minutes).
Also, iFrame is not supported by Paypal. The user has to be redirected to the site, there's nothing we can do.
I will take a look to your website to check out what's wrong with the IPN
Xavier Pallicer October 24, 2016
Hello Dhechasetri,
It seems that Paypal was under a heavy DDOS attack, that affected many other popular services too.
http://www.pcworld.com/article/3133847/internet/ddos-attack-on-dyn-knocks-spotify-twitter-github-etsy-and-more-offline.html
Please can you test your website is running OK again?
Regards
Dhechasetri October 31, 2016
My customer site still got loop payment with paypal after payment your system can't issue booking id and record booking please help.
Xavier Pallicer November 9, 2016
I have checked and your website is not receiving any IPN from paypal.
Please check your Paypal account and make sure the payments are being processed.