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In order to help users dealing with spam, email services add harder filters every day. Lately, we’ve seen how more and more legitimate emails are rejected by Hotmail, others are flagged as spam by Gmail, and so on.
Providing professional, reliable mail hosting is difficult, if not impossible, using existing mail management control panels. For this reason, if you have problems with your email, do not blame CloudHotelier, Joomla, or your hosting provider: we strongly recommend using a third-party mail hosting provider rather than using your own mail servers.
UPDATE: since Mandrill service is no longer available for a reasonable price, we now recommend to use Mailgun instead. Here's an updated post on how to use Mailgun with Joomla.
Having problems delivering email from your site? Bookings not arriving to your customers or hotels? If your email is getting bounced or it is delivered in the spam folder, your server IP may have been added to a spam black list.